Plant Store - Delivery & Refund and Returns
Images and Delivery Information
Welcome to Plant Outlet's delivery information section. Here, you can find all the details about our shipping methods, packaging, and delivery costs. We believe in transparent and reliable delivery services to ensure your plants reach you in perfect condition.
Images -
Unless specified, images on our website may depict fully grown/established plants in a garden setting, not the actual potted plant you purchased from the store. There are also photos of the actual plants we have in store, but these might vary, as we source our plants from various growers, and they look slightly different at various times of the year. We will provide actual images where possible, and can do so on request.
Return & Refund Policy
At Plant Outlet, we want you to be completely satisfied with your purchase. We aim to make the process as easy as possible, so you can shop with confidence knowing that we've got you covered.
We are happy to exchange goods within 3 days of purchase as long as they are in the same condition as when they were purchased. Plants that have been planted or have wilted due to not being watered or cared for during their time in your possession will not be accepted for exchange, return or refund. It is at the managers’ discretion to exchange or replace goods purchased. This will only be considered upon presentation of your original cash register receipt or online sales invoice.
Cases, where plants die within 14 days of purchase, are subject to review by the staff of Plant Outlet to determine the cause and replaced where found to be defective. Plants killed by incorrect handling or treatment by the customer will not be replaced or refunded.
You are entitled to a refund under Australian law if the goods or service we rendered to you were not as promised or described. Return of goods in the original condition will be required to obtain a refund.
Do not plant out plants, or prune or neglect them, if you intend to seek a refund or exchange. The condition of a refund or exchange is that the goods are returned in their original condition.
While we endeavour to process refunds and exchanges as quickly as possible, refunds of online orders may take up to 14 days to process once the refund is authorized by Plant Outlet management.